Privacy Policy
Sole Movement (trading as Sole Purpose) — “we”, “us”, “our” — is a Sydney-based youth-support organisation providing mentoring, case management and family support, school programs, and youth and community consulting. We’re committed to protecting the privacy of everyone we work with, including the young people, families, schools, and services who refer to or partner with us.
This policy explains what personal information we collect, how we collect it, why we use it, who we share it with, and the choices and rights you have. It applies to this website and to the personal information we collect while delivering our services.
We manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Because our work involves supporting the health and wellbeing of young people, we handle all personal and sensitive information with the same care regardless of our size.
Last updated: 7 August 2026.
Who this policy covers
This policy applies to young people we support, their parents and carers, referring schools and government agencies, other services and clinicians we coordinate with, and visitors to our website.
What personal information we collect
The information we collect depends on how you interact with us:
Enquiries and referrals: when a school, family, agency, or young person makes an enquiry through our website or by email, we collect names and contact details, the reason for the referral, and background information relevant to the support being requested.
Mentoring, case management, and family support: while delivering support, we may collect information about a young person’s wellbeing, education, and family circumstances, and, where relevant, health or mental health information shared by the young person, their family, or other services already involved in their care.
School and community programs: when coordinating workshops or programs with a school or organisation, we collect contact details for relevant staff and information needed to plan and deliver the program.
Website use: like most websites, we use analytics to understand how visitors use our site, which may include IP address, device and browser information, pages visited, and referring website. This is collected through cookies and similar technologies.
Correspondence: if you contact us by email, phone, or through our website’s enquiry form, we keep a record of that correspondence.
How we collect personal information
Wherever practical, we collect personal information about a young person directly from them or their parent or guardian. In coordinated-care situations, we may also collect information from the school, government agency, clinician, or other service already supporting the young person, always with the knowledge of the family or referring party.
Why we collect, use, and disclose personal information
We collect, hold, use, and disclose personal information to:
respond to enquiries and referrals, and assess whether our services are the right fit;
plan, deliver, and coordinate mentoring, case management, family support, and school or community programs;
communicate with young people, families, schools, and other services involved in a young person’s support;
meet our legal, funding, and reporting obligations, including to government departments and program funders;
maintain the safety and wellbeing of the young people we work with; and
improve our website and services.
We don’t sell personal information, and we don’t use it for marketing purposes without consent.
Sensitive information
Some of the information we hold, such as health or mental health information, is “sensitive information” under the Privacy Act. We only collect sensitive information where it’s necessary for the support we provide, and only with the consent of the young person and/or their parent or guardian, except where the law allows us to collect it without consent — for example, to prevent a serious threat to someone’s life, health, or safety.
Who we share information with
Coordinated support often means working alongside others already involved in a young person’s life. We may share relevant information with:
the young person’s parents, carers, or guardians;
the referring school, government department, or agency;
other services, clinicians, or organisations already supporting the young person, with the family’s knowledge;
our staff and volunteers, on a need-to-know basis; and
our website, IT, and hosting providers, who help us operate securely.
We only share what’s reasonably necessary for the purpose of the disclosure, and we don’t share personal information with third parties for their own marketing.
Some of our service providers, including our website hosting platform, may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the information is handled in a way consistent with the Australian Privacy Principles.
Mandatory reporting and duty of care
If we become concerned about the safety, welfare, or wellbeing of a young person, we may be required or entitled to share information with statutory authorities — such as the NSW Department of Communities and Justice or NSW Police — without consent, in line with our obligations as a youth-serving organisation, including mandatory reporting obligations under the Children and Young Persons (Care and Protection) Act 1998 (NSW).
Cookies and website analytics
Our website uses cookies and analytics tools to understand how visitors use our site and to improve its performance. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
Data security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes restricting access to records to staff who need it to do their job, and using secure, password-protected systems to store information.
How long we keep information
We keep personal information only for as long as it’s needed for the purpose it was collected, or as required by our funding agreements or the law, and then securely destroy or de-identify it. Case files relating to a young person’s support are generally retained in line with the record-keeping requirements of our funders and relevant child-safe practice guidelines.
Access and correction
You can ask us to access the personal information we hold about you, or to correct it if it’s inaccurate, out of date, or incomplete. Where a young person is a minor, requests may be made by the young person or by their parent or guardian on their behalf, depending on the young person’s age and capacity. To make a request, contact us using the details below — we’ll respond within a reasonable time and may need to verify your identity first.
Making a complaint
If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time to reflect changes to our practices or the law. The current version will always be available on this page, with the date it was last updated.
Contact us
If you have questions about this policy or how we handle personal information, contact us at letstalk@solemovement.com.au.
Sole Movement (trading as Sole Purpose) — “we”, “us”, “our” — is a Sydney-based youth-support organisation providing mentoring, case management and family support, school programs, and youth and community consulting. We’re committed to protecting the privacy of everyone we work with, including the young people, families, schools, and services who refer to or partner with us.
This policy explains what personal information we collect, how we collect it, why we use it, who we share it with, and the choices and rights you have. It applies to this website and to the personal information we collect while delivering our services.
We manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Because our work involves supporting the health and wellbeing of young people, we handle all personal and sensitive information with the same care regardless of our size.
Last updated: 7 August 2026.
Who this policy covers
This policy applies to young people we support, their parents and carers, referring schools and government agencies, other services and clinicians we coordinate with, and visitors to our website.
What personal information we collect
The information we collect depends on how you interact with us:
Enquiries and referrals: when a school, family, agency, or young person makes an enquiry through our website or by email, we collect names and contact details, the reason for the referral, and background information relevant to the support being requested.
Mentoring, case management, and family support: while delivering support, we may collect information about a young person’s wellbeing, education, and family circumstances, and, where relevant, health or mental health information shared by the young person, their family, or other services already involved in their care.
School and community programs: when coordinating workshops or programs with a school or organisation, we collect contact details for relevant staff and information needed to plan and deliver the program.
Website use: like most websites, we use analytics to understand how visitors use our site, which may include IP address, device and browser information, pages visited, and referring website. This is collected through cookies and similar technologies.
Correspondence: if you contact us by email, phone, or through our website’s enquiry form, we keep a record of that correspondence.
How we collect personal information
Wherever practical, we collect personal information about a young person directly from them or their parent or guardian. In coordinated-care situations, we may also collect information from the school, government agency, clinician, or other service already supporting the young person, always with the knowledge of the family or referring party.
Why we collect, use, and disclose personal information
We collect, hold, use, and disclose personal information to:
respond to enquiries and referrals, and assess whether our services are the right fit;
plan, deliver, and coordinate mentoring, case management, family support, and school or community programs;
communicate with young people, families, schools, and other services involved in a young person’s support;
meet our legal, funding, and reporting obligations, including to government departments and program funders;
maintain the safety and wellbeing of the young people we work with; and
improve our website and services.
We don’t sell personal information, and we don’t use it for marketing purposes without consent.
Sensitive information
Some of the information we hold, such as health or mental health information, is “sensitive information” under the Privacy Act. We only collect sensitive information where it’s necessary for the support we provide, and only with the consent of the young person and/or their parent or guardian, except where the law allows us to collect it without consent — for example, to prevent a serious threat to someone’s life, health, or safety.
Who we share information with
Coordinated support often means working alongside others already involved in a young person’s life. We may share relevant information with:
the young person’s parents, carers, or guardians;
the referring school, government department, or agency;
other services, clinicians, or organisations already supporting the young person, with the family’s knowledge;
our staff and volunteers, on a need-to-know basis; and
our website, IT, and hosting providers, who help us operate securely.
We only share what’s reasonably necessary for the purpose of the disclosure, and we don’t share personal information with third parties for their own marketing.
Some of our service providers, including our website hosting platform, may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the information is handled in a way consistent with the Australian Privacy Principles.
Mandatory reporting and duty of care
If we become concerned about the safety, welfare, or wellbeing of a young person, we may be required or entitled to share information with statutory authorities — such as the NSW Department of Communities and Justice or NSW Police — without consent, in line with our obligations as a youth-serving organisation, including mandatory reporting obligations under the Children and Young Persons (Care and Protection) Act 1998 (NSW).
Cookies and website analytics
Our website uses cookies and analytics tools to understand how visitors use our site and to improve its performance. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
Data security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes restricting access to records to staff who need it to do their job, and using secure, password-protected systems to store information.
How long we keep information
We keep personal information only for as long as it’s needed for the purpose it was collected, or as required by our funding agreements or the law, and then securely destroy or de-identify it. Case files relating to a young person’s support are generally retained in line with the record-keeping requirements of our funders and relevant child-safe practice guidelines.
Access and correction
You can ask us to access the personal information we hold about you, or to correct it if it’s inaccurate, out of date, or incomplete. Where a young person is a minor, requests may be made by the young person or by their parent or guardian on their behalf, depending on the young person’s age and capacity. To make a request, contact us using the details below — we’ll respond within a reasonable time and may need to verify your identity first.
Making a complaint
If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time to reflect changes to our practices or the law. The current version will always be available on this page, with the date it was last updated.
Contact us
If you have questions about this policy or how we handle personal information, contact us at letstalk@solemovement.com.au.